Privacy Policy

Last Updated: January 29, 2026

This Privacy Policy describes how ModuSell ("we," "us," or "our") collects, uses, and shares your personal information when you use our ecommerce platform and services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you directly provide when you:

  • Create an account: Email address
  • Set up your store: Store name, domain preferences, product information, store settings, and any additional configuration your store may require
  • Make a payment: Payment card information, digital wallet details (processed securely by our payment processor), and billing address
  • Contact us: Name, email address, phone number, and message content
  • Participate in surveys or promotions: Any information you choose to provide

1.2 Information We Collect Automatically

When you use ModuSell, we automatically collect:

  • Device information: IP address, browser type, operating system, device type, hardware
  • Usage data: Pages visited, features used, time spent on the platform, clicks, and interactions
  • Log data: Server logs, error reports, and performance metrics
  • Cookies and similar technologies: See our Cookies section below

1.3 Information from Third Parties

We may receive information about you from:

  • Payment processors: Transaction confirmation and payment status
  • Analytics providers: Usage statistics and user behavior insights
  • Marketing partners: If you interact with our ads or marketing campaigns

1.4 Information About Your Customers

When you use ModuSell to process transactions, we collect information about your customers on your behalf, including names, email addresses, shipping addresses, and payment information. You are responsible for ensuring you have the right to collect and process this information and that you comply with applicable privacy laws.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services: Create and manage your account, process transactions, provide customer support, and deliver the features you've requested
  • Improve our platform: Analyze usage patterns, identify bugs, develop new features, and enhance user experience
  • Communicate with you: Send transactional emails, service updates, security alerts, and respond to your inquiries
  • Marketing (with consent): Send promotional emails, newsletters, and special offers (you can opt out at any time)
  • Prevent fraud and abuse: Detect and prevent fraudulent transactions, unauthorized access, and violations of our Terms of Service
  • Comply with legal obligations: Respond to legal requests, enforce our agreements, and comply with applicable laws
  • Personalization: Customize your experience and provide relevant recommendations
  • Analytics and research: Create aggregated, de-identified data for statistical analysis and business intelligence

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with third-party companies to help us provide our services, including:

  • Payment processors (Stripe, PayPal, etc.)
  • Email service providers
  • Analytics platforms

These service providers are contractually required to protect your information and use it only for the services they provide to us.

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

  • Subpoenas, court orders, or other legal processes
  • Law enforcement or government requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

3.4 With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

3.5 Aggregated Data

We may share aggregated, de-identified information that cannot be used to identify you individually.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

  • Comply with legal obligations (e.g., tax, accounting, or legal requirements)
  • Resolve disputes and enforce our agreements
  • Maintain security and prevent fraud
  • Provide customer support for closed accounts

When you close your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal reasons.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

Access

Request a copy of the personal information we hold about you.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of your personal information (subject to legal retention requirements).

Data Portability

Request a copy of your data in a machine-readable format.

Opt-Out

Opt out of marketing communications (while still receiving transactional emails).

Object to Processing

Object to certain types of data processing.

Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at privacy@modusell.com . We will respond to your request within 30 days.

6. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Secure data centers with physical security measures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

ModuSell is based in the United States, and your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we ensure that appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

ModuSell is not intended for use by individuals under the age of 18 (or the applicable age of majority in their jurisdiction). We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@modusell.com , and we will delete it promptly.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: Required for the platform to function (e.g., authentication, security)
  • Performance Cookies: Help us understand how visitors use our platform
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your activity for advertising purposes (with your consent)

Your Cookie Choices:

You can control cookies through your browser settings:

  • Block all cookies
  • Block third-party cookies
  • Delete cookies after each session
  • Get notified before a cookie is stored

Note: Blocking essential cookies may prevent you from using certain features of our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you via email or through a notice on our platform
  • Obtain your consent if required by law

We encourage you to review this Privacy Policy periodically. Your continued use of ModuSell after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer:dpo@modusell.com

For EU/EEA residents: You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable law.

This Privacy Policy is effective as of the "Last Updated" date above and will remain in effect except with respect to any changes in its provisions, which will be in effect immediately after being posted on this page.