Acceptable Use Policy

3.1 Illegal Items

• Illegal drugs, controlled substances, and drug paraphernalia
• Stolen goods, property, or items obtained through illegal means
• Counterfeit products, knock-offs, or replica items
• Illegal weapons, explosives, or items designed to cause harm
• Products made from endangered species or protected wildlife
• Items that violate import/export regulations or sanctions

3.2 Regulated Items Without Proper Authorization

• Prescription drugs, medications, and medical devices without proper licenses
• Tobacco products and vaping devices without age verification and licenses
• Alcohol and alcoholic beverages without proper permits and age verification
• Firearms, ammunition, and weapons without appropriate licenses
• Gambling services, lotteries, or games of chance without proper authorization

3.3 Adult Content

• Sexually explicit material or pornographic content without proper age verification
• Adult-oriented products without appropriate age gates and warnings
• Escort services, prostitution, or sexual services
• Adult content involving or appearing to involve minors

3.4 Harmful or Dangerous Items

• Items that promote self-harm, suicide, or eating disorders
• Dangerous chemicals, toxic substances, or hazardous materials
• Explosives, fireworks (in jurisdictions where prohibited), or incendiary devices
• Instructions or guides for manufacturing weapons or illegal substances
• Items designed to circumvent security measures or facilitate illegal activities

3.5 Financial and Investment Services

• Unlicensed financial advice, investment services, or securities trading
• Pyramid schemes, multi-level marketing (MLM) schemes, or chain letters
• High-risk investment schemes, penny stocks, or unregistered securities
• Cryptocurrency trading or exchange services without proper compliance
• Money transfer services, check cashing, or payment processing without licenses
• Payday loans, title loans, or predatory lending services

3.6 Fraudulent or Deceptive Products

• Get-rich-quick schemes, work-from-home scams, or unrealistic earnings claims
• Miracle cures, unproven medical treatments, or false health claims
• Weight loss products with misleading claims or unsubstantiated results
• Products marketed with fake reviews, testimonials, or false endorsements
• Items using deceptive pricing, false scarcity tactics, or bait-and-switch schemes
• Diploma mills, fake degrees, or fraudulent certifications

3.7 Intellectual Property Violations

• Pirated software, media, or digital content
• Counterfeit branded goods or trademark infringement
• Unauthorized use of copyrighted materials, images, or text
• Products that infringe on patents or trade secrets
• Unauthorized merchandise using celebrities' names, images, or likenesses

3.8 Other Prohibited Items

• Items that promote hate, violence, or discrimination against protected groups
• Items that sexualize, endanger, or exploit children
• Hacking tools, malware, viruses, or services designed to compromise security
• Academic dishonesty services (essay mills, exam answers, plagiarism tools)
• Fake documents, forged credentials, or identity theft services
• Spam email lists, personal data harvesting, or privacy-violating tools
• Items that facilitate illegal surveillance or invasion of privacy

4.1 Fraudulent Activities

• Providing false, misleading, or deceptive information to customers or ModuSell
• Phishing, scamming, or attempting to defraud users or customers
• Identity theft, impersonation, or unauthorized use of others' credentials
• Payment fraud, credit card fraud, or chargeback abuse
• Intentional chargeback fraud or filing false disputes
• Tax evasion, money laundering, or other financial crimes

4.2 Abuse and Harassment

• Harassing, threatening, or abusing customers, users, or ModuSell staff
• Bullying, intimidation, or creating a hostile environment
• Hate speech, discriminatory content, or targeted harassment based on protected characteristics
• Stalking, doxxing, or publishing private information without consent
• Threats of violence, harm, or retaliation

4.3 Spam and Unsolicited Communications

• Sending spam emails, unsolicited bulk messages, or marketing communications
• Using purchased or scraped email lists without proper consent
• Violating the CAN-SPAM Act or other anti-spam regulations
• Excessive or unwanted contact with customers who have opted out
• Automated messaging or bot communications without disclosure

4.4 Platform Manipulation

• Creating multiple accounts to evade restrictions, bans, or suspensions
• Manipulating votes, ratings, reviews, or rankings
• Creating fake accounts, bots, or automated systems to generate false activity
• Impersonating other users, brands, or organizations
• Gaming or exploiting platform algorithms, ranking systems, or recommendation engines
• Engaging in review manipulation, fake testimonials, or artificial social proof

4.5 Security Violations

• Attempting to hack, breach, or gain unauthorized access to ModuSell systems
• Distributing malware, viruses, trojans, or other malicious code
• Conducting denial-of-service (DoS or DDoS) attacks against ModuSell or other users
• Exploiting security vulnerabilities without proper disclosure through our responsible disclosure policy
• Attempting to intercept, decrypt, or access data you are not authorized to access
• Phishing for credentials or attempting to compromise user accounts

4.6 Circumvention and Misuse

• Attempting to bypass account, plan, usage, security, or access restrictions
• Misrepresenting your business type, location, identity, ownership, or product category
• Providing false information during account registration, verification, billing, or compliance reviews
• Using technical measures to evade rate limits, account restrictions, fraud controls, or enforcement actions
• Creating or using alternate accounts to avoid suspension, termination, or other restrictions
• Misusing payment, checkout, promotional, discount, or billing systems

5.1 Product Descriptions

All product descriptions must be:

• Accurate: Truthfully represent the product's features, specifications, and condition
• Not misleading: Avoid exaggerations, false claims, or deceptive marketing tactics
• Complete: Include all material information customers need to make informed decisions
• Compliant: Follow advertising laws, including FTC guidelines and consumer protection regulations
• Free of false health claims: Do not make unsubstantiated medical or health claims

5.2 Images and Media

Product images and media must:

• Not contain explicit, violent, or inappropriate content (unless properly gated for adult audiences)
• Not infringe on copyright, trademarks, or other intellectual property rights
• Be relevant and accurately represent the product being sold
• Not be misleading or use deceptive photography techniques
• Not contain hidden malicious code, tracking pixels, or privacy-violating elements

5.3 User-Generated Content

You are responsible for all content that appears on your store, including:

• Customer reviews and comments posted on your store
• Forum posts, discussion boards, or community content
• User-submitted images, videos, or other media
• Blog posts, articles, or editorial content

5.4 Branding and Trademarks

• Do not use others' trademarks, logos, or brand names without authorization
• Do not impersonate brands, companies, or individuals
• Do not create confusion about your affiliation with or endorsement by third parties
• Follow fair use guidelines when referencing brands in comparative advertising

6.1 Resource Usage

You must use platform resources fairly and reasonably:

• Bandwidth and traffic: Do not intentionally generate abusive, excessive, or disruptive traffic.
• Storage: Use storage reasonably and within any limits that apply to your account or plan.
• APIs and integrations: Follow applicable rate limits, authentication requirements, and integration rules.
• Processing resources: Do not run processes designed to degrade platform performance or consume unreasonable shared resources.
• Fair use: Use ModuSell resources in a manner consistent with normal ecommerce operations and your subscribed service level.

6.2 Automation and Bots

• Do not use automated scraping tools to extract platform data without authorization
• API usage must follow our API terms of use and rate limits
• Do not deploy unauthorized bots, crawlers, or automated scripts
• Do not create automated account registration or bulk account creation systems

6.3 Security Testing

Unauthorized security testing, penetration testing, or vulnerability scanning is prohibited. If you discover a security vulnerability:

• Report it immediately through our responsible disclosure policy
• Do not exploit the vulnerability or access unauthorized data
• Do not publicly disclose the vulnerability before we have addressed it
• Contact our security team at security@modusell.com

6.4 Reverse Engineering

• Do not reverse engineer, decompile, or disassemble any part of the ModuSell platform
• Do not attempt to derive source code, algorithms, or trade secrets from our services
• Do not circumvent security measures, encryption, or access controls

6.5 System Interference

• Do not engage in activities that disrupt, degrade, or impair platform service
• Do not interfere with other users' access to or enjoyment of the platform
• Do not overload systems or networks through excessive requests
• Do not introduce viruses, malware, or malicious code into our systems

8.1 Our Rights

ModuSell reserves the right to:

• Monitor compliance with this Acceptable Use Policy and our Terms of Service
• Investigate suspected violations and request additional information from users
• Remove content that violates this policy or our Terms of Service
• Suspend or restrict access to accounts pending investigation
• Terminate accounts for policy violations
• Report illegal activities to law enforcement authorities
• Cooperate with legal investigations and comply with legal process

We are not obligated to monitor all user activity but may do so at our discretion.

8.2 Investigation Process

When investigating potential violations:

• We may request information, documentation, or clarification about your account, business, products, content, or activity
• You must provide information reasonably requested for a compliance, fraud, safety, or security review
• Failure to respond within the timeframe stated in our request may result in restrictions or suspension
• Where appropriate, we will make reasonable efforts to communicate with you before taking enforcement action, except where immediate action is necessary

8.3 Enforcement Actions

Enforcement actions may include:

• Warning: Notice of a policy issue with instructions or a deadline to remedy it.
• Content restriction or removal: Disabling or removing content, products, integrations, or functionality that violates this policy.
• Temporary restriction or suspension: Limiting account, storefront, feature, or integration access while an issue is reviewed or corrected.
• Permanent termination: Closing an account for serious, repeated, or unresolved violations.
• Payment-related restrictions: Requesting or supporting restrictions available through applicable payment or service providers where fraud, abuse, or legal requirements justify action.
• Legal action: Taking legal steps where violations cause harm or create legal exposure.
• Law-enforcement or regulatory referral: Reporting conduct when required by law or when we reasonably believe illegal activity may be occurring.

The severity of enforcement action depends on the nature, severity, and frequency of violations.

8.4 Appeals Process

If your account is suspended or terminated, you may appeal the decision:

• Timeframe: Appeals must be submitted within 30 days of the enforcement action
• Email:appeals@modusell.com
• Information to include: Your account information, explanation of circumstances, evidence supporting your appeal, and proposed remediation
• Review: We will review appeals within a reasonable period and notify you of the outcome.
• Decision: Appeal decisions may be final unless applicable law requires an additional review or remedy.

8.5 Repeat Violations

Repeated or unresolved violations may result in progressively stronger enforcement. The response depends on the seriousness, frequency, impact, and circumstances of the conduct.

• Warnings or remediation requirements
• Temporary feature, storefront, or account restrictions
• Suspension while compliance issues are reviewed
• Permanent termination for serious or repeated violations